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Program Manager

Sales
Mumbai, Bangalore, Delhi
clevertap frobes
Job Description
About CleverTap
CleverTap empowers digital brands to increase customer retention and lifetime value with the help of data, personalization, deep-tech and automation. We work with thousands of brands globally, including Dream 11, Dunzo, Lenskart, Zomato, Pharmeasy, MX Player, Premier League and GO-JEK.

CleverTap customers leverage Data, AI and Machine Learning for behavioral insights, predictive segmentation, user experience optimization, and fully automated campaign orchestration. The platform ingests ~15 billion user interactions daily, and sends out about 2 billion message notifications each day on behalf of its customers. Our patent-pending technology was invented to solve for scale, speed and security. You can follow our tech blog here - https://tech.clevertap.com/.

CleverTap is backed by Sequoia Capital, Accel and Tiger Global. Headquartered in Mountain View, US, our 500+ CTzens work out of Mumbai, Singapore, Dubai, and other locations globally. We’re one of the fastest growing SaaS startups in the marketing technology space. CleverTap is Great Place to Work-Certified™ and has been named Forbes’ Best Startup Employer in America for 2 years in a row - 2020 and 2021. For more information, visit clevertap.com or follow us on LinkedIn and Twitter.

Why join us?
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about technology and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
What is working at CleverTap like?
  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success
About Sales Operations
Being a part of an aggressively growing Company and Sales Organization, Sales Operations at CleverTap plays a pivotal role in Onboarding, Enabling and driving superior Performance among the Sales & Marketing Organization. With the average tenure of the team < 1 year, Sales Operations Function has a bigger and more ambitious role to play in enabling the Growth Operations for the Organization with responsibilities encompassing Sales Enablement, Business Partnership, Process Excellence, Tools & Data, Variable Compensation and Sales Support Operations.

Position: Program Manager
Location: Bangalore / Mumbai / Delhi-NCR
Reporting to: Vice President - Sales Strategy & Operations

Key Responsibilities:
Program Management
  • Acting as a Project Manager in ensuring GTM related projects are on track towards the planned outcome.
  • Working cross functionally to drive relevant focus at each stage of the project.
  • Drive proactive / preemptive communication from time to time to provide right levels of cross functional visibility on the progress
  • Manage stakeholders to ensure participation and remove impediments from time to time.
Tools Subscription Management
  • Working closely with Sales & Marketing Organization in helping manage Tools Subscription within the Org
  • Periodic assessment and evaluations of tools in place, utilization and outcome.
  • Ensure proactive engagement on renewals of the tools and subscriptions.
  • Coordinate with Business stakeholders when new requirements arise, in understanding, validating and qualifying the requirements.
  • Engaging with vendors in identifying relevant tools in the market that caters to the requirements, negotiating commercials and enabling decision making.
  • Align with internal functions like Finance, Legal, Security Operations etc while managing through procurement, renewal and vendor payments.

Qualifications and Experience:
  • Graduate / Post Graduate with 5+ years of relevant experience in Sales Operations, preferably in a SaaS based product company
  • Prior expertise in project managements roles in Sales and Marketing Functions interfacing with Senior Leadership
  • Strong analytical and problem-solving skills,Data driven with the ability to draw insights, trends
  • Self starter, Ability to deal with ambiguity, Operate independently with limited supervision,
  • Results Oriented, with ability to drive cross functional  collaboration.
  • Exceptional oral and written communication skills
  • Strong working knowledge of Salesforce, MS Office and Google Applications.

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