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Associate Product Manager

Mumbai, Product
clevertap frobes
clevertap frobes
JOB DESCRIPTION
What is CleverTap?

CleverTap empowers digital brands to increase customer retention and lifetime value with the help of data, personalization, deep-tech and automation. We work with thousands of brands globally, including Dream 11, Dunzo, Lenskart, Zomato, Pharmeasy, MX Player, Premier League and GO-JEK.

CleverTap customers leverage Data, AI and Machine Learning for behavioral insights, predictive segmentation, user experience optimization, and fully automated campaign orchestration. The platform ingests ~15 billion user interactions daily, and sends out about 2 billion message notifications each day on behalf of its customers. Our patent-pending technology was invented to solve for scale, speed and security. You can follow our tech blog here - https://tech.clevertap.com/.

CleverTap is backed by Sequoia Capital, Accel and Tiger Global. Headquartered in Mountain View, US, our 350+ CTzens work out of Mumbai, Singapore, Dubai, and other locations globally. We’re one of the fastest growing SaaS startups in the marketing technology space.

CleverTap is Great Place to Work-Certified™ and has been named Forbes’ Best Startup Employer in America for 2 years in a row - 2020 and 2021. For more information, visit clevertap.com or follow us on LinkedIn and Twitter.

CleverTap's Product Managers work collaboratively in a dynamic, highly-technical environment to develop a highly scalable next-generation user engagement and retention platform.

Position: Associate Product Manager
Location: Mumbai

Purpose:
The Associate Product Manager is responsible for the execution of product development plans based on the prioritized customer needs and works closely with the Product & Engineering teams to ensure product development and release as per the plan.

Key Responsibilities:
  • Execute the product/ feature development process as per the product roadmap for the assigned section of the product
  • Interact with customers/ users across the different levels of personas to identify their stated and latent needs with the aim of improving product experience.
  • Interact with customer-facing teams (eg: Sales, Customer Success, Account Management) to obtain customer feedback and present them in a structured way to help PM on arriving at decisions.
  • Prepare Product Requirement Documents (PRD) in consultation with the Product Manager, based on the priorities, and work with the development team for timely development and release of product/ features.
  • Work with Design and Engineering to develop feature-level specifications inclusive of UX/UI design, validate assumptions, prototypes, and designs.
  • Participate in regular sprint ceremonies to oversee the execution of planned features.
  • Resolve issues by closely monitoring product issues and escalate to the PM or Engineering lead as required.
  • Collect and analyze data for onboarding, day 7/ day 14 engagement, retention, etc. present them through periodic dashboards, draw insights to enable customers’ adoption and engagement.
  • Create support and training documents for onboarding internal and external users.
Key Requirements:
  • Experience in working with B2B SaaS or digital consumer products with an interest in building a career in Product Management.
  • Graduate in Engineering with 2-5 years experience in product development or customer onboarding or product adoption.
  • MBA/PGDM with a specialization in IT or Marketing or Strategy or Business Analytics will be preferred.
  • Experience in working with enterprise customers, requirement gathering, structured approach to problem-solving, collecting and interpreting qualitative product data, and customer/ user feedback.
  • Ability to interface at multiple levels of the organization and across functional groups to articulate priorities and deliverables.
  • Experience with Agile development methodologies like Sprint, Kanban, etc.
Measures of Success:
  • Product/ feature development schedule and timelines
  • Product/ feature Adoption
  • Net Promoter Score (NPS)
  • Time to Value (TTV)
Reporting relationship:
  • Reporting to: Product Manager
  • Direct Reports: None
Key Competencies:
  • Functional: Product marketing strategies, strong analytical skills with demonstrated ability to formulate data-driven decisions that lead to results, project management skills
  • Behavioural & Soft skills: Cross-functional team management, strong presentation, influencing skills, and exceptional written and verbal communications skills.
Why join us?
  • Be a part of a global growth stage startup
  • Work in a fast-paced, dynamic environment where your contribution matters
  • You are passionate about building product and its impact on the high growth mobile technology space
  • Innovate at scale, with learning opportunities
What is working at CleverTap like?
  • Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
  • Accountability and driving outcomes is the key to success
  • Your career here is limited by you and nothing else
  • Teamwork trumps individual success

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